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Shipping & Returns Policy - Appliances

Thank you for visiting and shopping at www.banwell.co.za.

We strive to deliver a personalised level of service and are always happy to discuss any queries you may have relating to our  Shipping Policy. Please contact Grant on 082 690 1952 should you require further information.

Following are the terms and conditions that constitute our shipping policy on all appliances.

  • Shipping rates are calculated in accordance to the weight of the product/s, therefore when selecting the relevant shipping rate, and you have purchased more than one item please ensure that you add the weight of the items together in order to be able to select the correct shipping rate. 

  • Shipping rates quoted are in South African Rands.

  • The prices shown may be subject to change in accordance with the preferred courier’s charges relating to the final dimensions of the package that will be shipped. In the event that this may occur, you will be notified accordingly.

  • The shipping rates are applicable to National deliveries within the South African Borders. Should you be outside of the borders of South Africa, a special request will need to be submitting via our contact form prior to placing your order

  • We do not ship defective or damaged products. The above rates exclude insurance of the item/s. and www.banwell.co.za cannot be held liable for any loss or damage during transit. Any claims would need to be made directly with the courier company. In the event that you do have a claim against the courier company please ensure that you keep all packaging materials.

  • Orders are not shipped or delivered on weekends or public holidays.

  • All items are delivered within our 5-7 working day period unless a client requests overnight delivery and will be suitably charged therefore. Items however marked with *** are international imports and carry a 10-15 working day delivery period from time of order.

  • All delivery times are calculated from the time that the clients payment is reflected in our bank account,which is usually 2 working days after payment.

  • Delivery will be subject to stock availability. One of our consultants will contact you via tele/cell phone on receipt of order to confirm delivery date and time. The delivery date will be confirmed with you via email.

  • Shipping charges will be calculated and displayed at checkout. The weight of each product is shown in your cart. 

  • An extra over charge will be payable and directly invoiced should you require delivery within 24hours.

  • Shipping costs are non-refundable, and in the event that the product needs to be repaired or replaced, all courier costs will be for the customers account. 

VIP Shipping Rates

To offer our Customers the best possible service, we have created the VIP SHIPPING RATE. This allows our Customers to benefit by paying less for their shipping costs.  To qualify, prior to checking out, SUBSCRIBE below. During office hours, we will contact you to discuss your shipping requirements. Thereafter we will issue you with your VIP SHIPPING RATE DISCOUNT CODE which can then be used when you place your order. 

Standard Shipping Rates are as follows:

Rates Card.png

Returns Policy

We ensure that each item that leaves our depot is undamaged and in good working order. Therefore in the event that you wish to exchange the item please make arrangements directly with Grant on 082 690 1952. Kindly note that we do not offer refunds. 

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Shipping and Returns Policy
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